Refund and Cancellation Terms

MakinAI is a listing and verification platform; it is not the seller, buyer, broker or guarantor of any machine listed. No machine payment is collected on the platform, and there is no “Buy” button or escrow account. Cards are charged only for MakinAI’s own digital services; the machine price does not pass through the platform and is paid directly between buyer and seller.

A machine sale is governed solely by the contract between buyer and seller. Return, cancellation, liability for defects, delivery, freight, installation and invoicing are matters between the parties; MakinAI is not a party and assumes no refund or cancellation obligation for them.

As also stated in the Terms of Use, for any dispute about the machine price you should contact the seller directly.

The paid services MakinAI itself offers are: listing plans and quotas, extra listing rights, listing promotion and the company showcase. The price of each is shown at the time of purchase, with VAT as a separate line. Articles 4 to 6 of this page apply only to these services.

For paid digital services you buy as a consumer, Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation give you the right to withdraw within 14 days of the contract date, without giving any reason and without penalty.

For a service that has not yet been used (for example a listing right not yet published or a promotion that has not started), you may withdraw within the 14-day period and the full amount is refunded.

For services performed instantly in electronic form, the exception in the Regulation may apply where your separate, explicit consent to start performance before the withdrawal period ends has been obtained. Unless that consent is obtained, your right of withdrawal continues. If part of the service was used before your withdrawal notice, the used portion is deducted proportionally and the remainder is refunded.

To withdraw, simply send a written notice to the e-mail address at the end of this page. Users who do not act as consumers (commercial purchases) have no statutory right of withdrawal; their refund requests are assessed separately.

You can request cancellation of your plan or subscription by e-mail to the address at the end of this page or through the contact form. You can close your account from your panel at any time; closing an account does not mean a refund of a service already paid for. The rules on this page apply to refunds.

Refunds are made within 14 days at the latest of your withdrawal notice or approved refund request reaching us. They are made through the same method as the payment: card payments to the card, bank transfer/EFT payments to the account you specify. How quickly a card refund appears depends on your bank.

If your payment was received but your service was not granted, or you were charged twice for the same transaction, the excess amount is refunded on the same terms.

You can send refund, cancellation and withdrawal requests to [email protected] or use the contact form. Written requests can be sent to Tunalı Mah. Yenibahçe Sk. Aktaş Dilan Apt. No: 2 İç Kapı No: 1, Tepebaşı / Eskişehir.

Business: Mustafa Güldüler Tax office / no: Eskişehir V.D. — 4160204487

Last updated: 30 September 2026